Emergency Dentistry

FOR ALL TREATMENT PRICING, WE FOLLOW THE PROVINCIAL DENTAL FEE GUIDE THAT IS USED BY ALL DENTAL PRACTICES IN ONTARIO.

Call first. During business hours, call the clinic closest to you: KWC Bridgeport Weber Dental in Waterloo at 519-885-7272, or KWC Franklin Dental in Cambridge at 519-624-8880.

Urgent Dental Care

What counts as a dental emergency

After hours, you can reach Dr. Samra at 519-741-7031.

If you have facial swelling that is affecting your breathing or swallowing, call 911 or go to the nearest hospital emergency department now.

Dental problems rarely happen at a convenient time. KWC Dental offers same day emergency appointments when available, for patients across Waterloo, Cambridge and Kitchener.

A dental emergency is any problem that needs attention quickly to relieve severe pain, stop bleeding, control infection or improve the chance of saving a damaged tooth. If you are not sure whether your situation is urgent, call us and describe what is happening. We would rather hear from you than have you wait.

Usually urgent, call us the same day:

  • A permanent tooth that has been knocked out or pushed out of position
  • A broken, cracked or chipped tooth that is painful or has a sharp edge
  • Severe or throbbing toothache, especially pain that wakes you at night
  • Swelling in the gum, face or jaw
  • A pimple like bump on the gum, a bad taste or pus, which can be signs of an abscess
  • Bleeding that does not slow with steady pressure
  • Pain, swelling or worsening symptoms after a recent extraction or other treatment

Often less urgent, but still call us:

  • A lost filling or crown with little or no pain
  • A chipped tooth with no pain
  • A loose or broken denture
  • Mild sensitivity to hot or cold

A small chip or lost filling can become a bigger problem if left for weeks.

What to do right now

The steps below are general first aid for common dental emergencies. They are not a substitute for being seen. Call the clinic as soon as you can, and follow any advice your dentist gives you.

A knocked out adult tooth

Time matters with a knocked out permanent tooth. The sooner it is seen by a dentist, the better the chance it can be saved.

  1. Pick the tooth up by the crown, the white part you normally see. Do not touch the root.
  2. If it is dirty, rinse it briefly with milk or a gentle stream of cool water. Do not scrub it, dry it or wrap it in tissue.
  3. If you can, gently place it back in the socket facing the right way, and hold it in place by biting softly on a clean cloth.
  4. If you cannot put it back, keep it moist. Place it in a small container of milk, or keep it in your mouth in saliva, between your cheek and gums, if you are an adult and can do so without swallowing it. Do not store it in plain water.
  5. Call us right away and get to a dentist as quickly as you can.

For a child’s baby tooth, do not try to put it back in. Keep the tooth, control any bleeding with gentle pressure and call us.

A broken, cracked or chipped tooth

  1. Rinse your mouth gently with warm water.
  2. If there is bleeding, press a piece of clean gauze on the area for about ten minutes.
  3. Hold a cold pack wrapped in a cloth against your cheek to help with swelling.
  4. Save any pieces of the tooth you can find and bring them with you.
  5. If there is a sharp edge, you can cover it with sugar free gum or dental wax from a pharmacy to protect your tongue and cheek.
  6. Avoid chewing on that side and call us to be seen. A crack can get worse with chewing, even if the pain comes and goes.

An abscess or swelling

An abscess is a pocket of infection, usually at the root of a tooth or in the gum. Signs include throbbing pain, swelling, a bump on the gum, a bad taste, tenderness when biting, and sometimes fever.

  1. Call us the same day. An abscess usually needs treatment from a dentist and is unlikely to clear up on its own.
  2. Rinse gently with warm salt water a few times a day to keep the area clean.
  3. Hold a cold pack wrapped in a cloth against your cheek, on and off.
  4. Do not place aspirin or any painkiller directly on the gum or tooth. It can burn the tissue.
  5. Do not try to pop or drain the swelling yourself.

If swelling is spreading toward your eye, down your neck, or under your tongue, or if you have trouble breathing, swallowing or opening your mouth, go to the hospital emergency department or call 911. See below.

A lost filling or crown

  1. If a crown comes off, keep it somewhere safe and bring it with you. It may be possible to put it back on.
  2. Temporary dental cement from a pharmacy can often hold a crown in place, or cover the spot where a filling came out, until you are seen. Do not use household glue.
  3. Avoid chewing on that side, and avoid sticky or very hot and cold foods.
  4. Call us to book a visit. Without a filling or crown, the tooth underneath is more exposed to sensitivity, breakage and decay.

Bleeding

After an extraction or other treatment:

  1. Fold a piece of clean gauze, place it over the area and bite down firmly for about 30 minutes without checking.
  2. If bleeding continues, a moistened black tea bag held in place with steady pressure often helps.
  3. Sit upright and rest. Avoid rinsing, spitting, straws, hot drinks and exercise.
  4. If bleeding is still heavy after an hour of steady pressure, call us.

After an injury to the mouth:

Rinse gently with cool water, apply pressure with clean gauze, and call us. If a cut to the lip, tongue or face is deep or will not stop bleeding, go to the hospital emergency department.

A severe toothache

Rinse with warm water and floss gently around the tooth. Over the counter pain relief can help in the short term: follow the package directions and check with a pharmacist if you take other medications. Do not place painkillers on the gum. Call us, because severe or throbbing pain usually needs to be seen quickly.

When to go to the hospital or call 911 instead

Some situations need hospital care before, or instead of, a dental visit. Call 911 or go to the nearest hospital emergency department if you have:

  • Facial swelling that is affecting your breathing or swallowing
  • Swelling that is spreading quickly, closing your eye, or moving down into your neck
  • Difficulty opening your mouth along with swelling and fever
  • A suspected broken jaw, or a jaw that will not close properly after an injury
  • A head injury, loss of consciousness, confusion or vomiting after a blow to the face
  • Heavy bleeding that will not stop with firm pressure
  • A deep cut to the face, lips or tongue

Once you have been assessed at the hospital, call us so we can follow up on the dental side.

How to reach us

During business hours

Call the clinic directly. Phoning is the fastest way to reach us about an emergency. The appointment request form works by call back, so please phone rather than use the form for anything urgent.

KWC Bridgeport Weber Dental, Waterloo
Phone: 519-885-7272
Monday to Thursday: 8:30 am to 6:00 pm
Friday: 8:30 am to 5:00 pm
Saturday: 9:30 am to 1:30 pm
Sunday: Closed

KWC Franklin Dental, Cambridge
Phone: 519-624-8880
Monday: 9:30 am to 6:00 pm
Tuesday: 9:00 am to 5:00 pm
Wednesday and Thursday: 9:00 am to 6:00 pm
Friday: 9:30 am to 12:30 pm
Saturday and Sunday: Closed

After hours

After hours, you can reach Dr. Samra at 519-741-7031.

If you have swelling affecting your breathing or swallowing, or any of the hospital warning signs above, do not wait for a call back. Call 911 or go to the nearest hospital emergency department.

What happens when you come in

  1. We will ask what happened and when, and about any medical conditions and medications.
  2. Your dentist will examine the area and take X-rays if needed to see what is going on beneath the surface.
  3. The first goal is usually to relieve pain and stabilize the problem. That might mean treating an infection, smoothing or temporarily repairing a broken tooth, re-cementing a crown, or placing a temporary filling.
  4. Your dentist will explain the options for longer term treatment, which may be done at the same visit or booked separately.

New patients are welcome to call. Bring your insurance information and a list of your medications. We accept CDCP and all private insurance plans, and we are happy to bill your insurance provider directly on your behalf. See Financing and Insurance and Your First Visit.

Preventing dental emergencies

  • Keep up with checkups and cleanings. Regular exams can catch cracks, deep decay and gum problems before they become painful. See Cleanings and Hygiene.
  • Wear a mouthguard for sports. Hockey, basketball, soccer and other contact sports are a common cause of broken and knocked out teeth. Ask your dentist which type of mouthguard suits you.
  • Ask about a night guard if you grind your teeth. Grinding wears down enamel and can crack teeth over time.
  • Do not chew ice, hard candy or pens, or use your teeth to open packages.

Find us

KWC Dental has two clinics serving patients across Waterloo, Cambridge and Kitchener.

KWC Bridgeport Weber Dental
Unit 10, 70 Bridgeport Rd E, Waterloo, ON N2J 2J9
Phone: 519-885-7272
Our Waterloo clinic

KWC Franklin Dental
Unit 10, 800 Franklin Blvd, Cambridge, ON N1R 7Z1
Phone: 519-624-8880
Our Cambridge clinic

Coming from Kitchener? Patients from Kitchener are served by our Bridgeport Weber clinic in Waterloo.
Dental care for Kitchener patients

Related treatments

Request an appointment

For an emergency, please call the clinic. For anything that can wait a day or two, use our request form: choose your clinic, tell us when suits you, and the office will call you back to confirm a time.

Request an Appointment

Frequently Asked Questions

What should I do if my tooth gets knocked out?

Pick the tooth up by the crown, not the root. Rinse it briefly with milk or cool water if it is dirty, without scrubbing. If you can, place it back in the socket and bite gently on a clean cloth. If not, keep it in milk or saliva and call us right away. The sooner a dentist sees it, the better. Do not put a baby tooth back in.

When should I go to the hospital instead of the dentist?

Call 911 or go to the nearest hospital emergency department if you have facial swelling affecting your breathing or swallowing, swelling spreading toward your eye or neck, a suspected broken jaw, a head injury, or bleeding that will not stop with firm pressure. Once you have been assessed, call us to follow up on the dental side.

Do you offer same day emergency appointments?

Same day emergency appointments are offered when available. Call the clinic closest to you as early in the day as possible: Bridgeport Weber in Waterloo at 519-885-7272 or Franklin in Cambridge at 519-624-8880.

Who do I call for a dental emergency after hours?

After hours, you can reach Dr. Samra at 519-741-7031. If you have swelling that affects your breathing or swallowing, call 911 or go to the nearest hospital emergency department.

Can a tooth abscess go away on its own?

The pain from an abscess may come and go, but the infection usually needs treatment from a dentist. Call us the same day if you notice swelling, a bump on the gum or a bad taste. If swelling spreads or affects breathing or swallowing, go to the hospital emergency department.

Do you see new patients for dental emergencies?

New patients are welcome. Please call the clinic closest to you, and bring your insurance information and a list of any medications you take. We accept CDCP and all private insurance plans, and we are happy to bill your insurance provider directly.

Meet your dentists

Meet Our Dentists

Dr. Samuel Samra, Dr. Ayman Samra, Dr. Azehar Raouf and Dr. Aliki Divaris care for patients at our clinics in Waterloo and Cambridge.

Dr. Samuel Samra

D.D.S.

Dr. Ayman Samra

D.D.S.

Dr. Aliki Divaris

D.D.S.

Dr. Azehar Raouf

D.D.S.

Dental Care Across KWC

Emergency dental care AT OUR 2 CONVENIENT CLINIC LOCATIONS

KWC Dental has two active clinic locations serving patients across the Kitchener-Waterloo-Cambridge region.

70 Bridgeport Road E, Unit 10 Waterloo, ON N2J 2J9
Call (519) 885-7272

KWC Bridgeport Weber Dental

KWC Franklin Dental